Ascoli Low Acid Shipping Policy

Welcome to Ascoli Low Acid. We are dedicated to delivering our stomach-safe, low-acid pasta sauces safely from our facility directly to your kitchen. Please review our shipping practices below to understand how your order is processed, packaged, and delivered.

1. Shipping Zones & Destinations

We currently ship to addresses within the Continental United States (excluding Alaska, Hawaii, and U.S. Territories). We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Order Processing Times

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

High-Volume Shifts: You will receive a secondary notification email the moment your order ships. During periods of peak holiday volume or exceptional demand, processing may take up to an additional 2 business days. If a significant delay occurs, our customer care team will reach out to you directly via email.

3. Shipping Rates & Calculations

Because our premium sauces are safely bottled in heavy glass jars, shipping costs are flat-rate and based on the total number of jars ordered.

Live Rates at Checkout: Final shipping charges for your order will be calculated and displayed dynamically at checkout before you input payment information.

Shipping Incentives: From time to time, Ascoli may offer promotional flat-rate shipping or free shipping thresholds for multi-pack carton bundles. These options will automatically appear at checkout if your order meets the eligibility criteria.

4. Estimated Delivery Times

Once your order has cleared our processing queue and is handed off to our carrier partners (DHL, FedEx, or UPS), estimated transit times are as follows:

Standard Ground Shipping: 3 to 7 business days depending on your proximity to our fulfillment center.

Please note that transit delivery timelines are estimates provided by the carriers and are not strictly guaranteed.

5. Tracking Your Delivery

The moment your box of sauce is scanned by our carrier, an automated email containing a tracking number and a direct tracking link will be sent to your inbox. Please allow up to 24 hours for the tracking link to show active updates.

6. Damaged, Broken, or Lost Packages

We take immense pride in our packaging and use custom, heavy-duty protective inserts to ensure your glass jars survive the journey. However, accidents can happen during transit.

If your order arrives damaged, broken, or leaking, please contact us immediately at onlinesales@ascolilowacid.com within 48 hours of delivery. To help us resolve this quickly for you, please include:

• Your 4-digit or 5-digit Order Number
• Clear photographs of the damaged packaging and broken jars

We will evaluate the damage immediately and issue a complimentary replacement shipment or a partial refund for the impacted items.

7. Questions & Support

If you have any questions regarding your shipment, your delivery status, or need to request an address correction prior to fulfillment, please reach out to our team at (717) 823-4047, onlinesales@ascolilowacid.com, or via our Contact Us page.